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Reconcile offline tests in Janison Insights

When candidates submit their test attempt in the Janison Replay test player, the test is sent to the online Janison Insights system for marking.

Important

If a candidate's device goes offline and then comes back online before they submit, the test attempt is sent to the system automatically.

However, if a candidate's device loses network connectivity before they submit and is still offline when they submit, their attempt is saved to their local device. You'll need to give them instructions to upload their attempt to the system — this process is called reconciling the device.

Step 1 — Check the dashboard for attempts that need reconciling

After a remote test event concludes, check the Test Sessions Administration Dashboard in Janison Insights for any unsaved attempts.

  1. Open the Test Sessions Administration Dashboard.

  2. Check the Connection Mode column for any attempts listed as Offline. If the Save Method field is also blank, you'll need to contact the candidate and guide them through reconciling the device.

    Tip

    Select the Connection Mode column header to sort — this brings all offline candidates to the top.

Test Session Administration Dashboard with Connection Mode Offline and blank Save Method highlighted

Step 2 — Reconcile the device and upload the test attempt

Use these steps to guide a candidate through reconciling their device.

Important

Before you start, ensure you have the PIN the candidate needs to unlock the Janison Replay test player. Janison supplies PINs to instructors. See Contact support if you need to contact Janison about PINs.

  1. If the candidate has closed the browser, they need to reopen it and enter the URL to access Janison Replay. The URL is https://xxx.janisoninsights.com/testplayer2/testplayer/home where xxx is the institution-specific Janison Insights site.

  2. If the candidate's device needs to be reconciled, a yellow icon displays on the home button. The candidate can only reconcile when their device is connected to the internet again — when online, the cloud dot is green.

    Janison Replay top bar with yellow home icon and green cloud dot

If the candidate's device is online, instruct them to reconcile:

  1. Select the lock button at the top of the Janison Replay test player.

    Lock button highlighted

  2. On the Unlock Device popup, enter the PIN (supply the candidate with the Janison-provided PIN) and select Unlock Device.

    Unlock Device popup with PIN field

  3. On the Administration screen, the number of attempts awaiting upload is shown on the Reconcile tile. Select Reconcile.

    Administration screen with Reconcile tile highlighted

  4. The Reconcile screen displays.

    Reconcile screen

  5. Optional: select Test Bandwidth to estimate how long the reconcile will take.

    Test Bandwidth button

    Test Bandwidth results

  6. Select the checkbox next to the test attempt.

    Test attempt checkbox selected

  7. Optional: select Remove candidate's answers from the device once the reconciliation process is complete to free up device space.

    Remove answers checkbox selected

  8. Select Reconcile. The upload starts.

    Reconcile button highlighted

  9. When complete, a confirmation displays.

    Reconciliation confirmation

  10. Select the lock icon to lock the device again.

    Lock icon to re-lock the device

Step 3 — Check the test attempt uploaded successfully

When a candidate has successfully reconciled, the Test Sessions Administration Dashboard shows:

  • Submitted for the Status
  • Manual for the Save Method

Save Method now showing as Manual after reconciliation

Step 4 — After all devices have been reconciled

Once all devices have been reconciled, the provided PIN(s) should be reset to maintain security over unlocking Janison Replay.