Contact support¶
To resolve issues with Janison Remote as quickly as possible, raise them with the correct support team.
For proctoring issues — contact Proctortrack¶
Issues related to the proctoring side of the test event should be raised with Proctortrack support — for example, issues with:
- The Proctortrack website, software, or app
- Face, identification, or room scans
Test-takers¶
Encourage the candidate to contact Proctortrack directly. The methods are included on the Getting help page in the test-taker help site.
Instructors¶
You can use the Proctortrack support page to open a ticket, or contact the Proctortrack support team by live chat, phone, or email.
For test issues — contact Janison¶
You can recognise an issue is related to the test if the Janison Replay test player is displayed on the candidate's screen. The test player has a Replay logo at the top.
If a candidate is experiencing an issue with their test, you can call Janison support:
- 1300 857 687 from within Australia
- +61 2 6652 9853 from outside Australia